Home Forums ASE Support Video component invisible

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This topic contains 3 replies, has 2 voices, and was last updated by  Hyun Supul 1 month ago.

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  • #17522

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    Lizzie Jespersen

    Participant

    Hello,

    When I try to add a video component to my page, the audio plays but the video itself is not appearing. See here: http://texaslivingwaters.org/test-aesop-story-engine/

    The video should be appearing below the “Hey hey hey” text.

    I am not using one of your themes. Can you please help fix this ASE video component error?

    Thank you!

    #17524

    Reply


    Hyun Supul

    Keymaster

    Hi Lizzie,
    Looking at the page, you have a Javascript error on the page which is preventing the Video Component from showing correctly. And this error seems to be coming from another widget or codes separate from Aesop. I will try to see if I can improve Aesop so the video loads correctly even when there is an error on the page. But you may want to see if you can address the JS errors on your site. Video should load correctly if you fix the JS errors.

    #17525

    Reply


    Lizzie Jespersen

    Participant

    Thank you for your quick response. Do you have advice for how I can check to see which JS code is creating an error?

    #17526

    Reply


    Hyun Supul

    Keymaster

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