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This topic contains 3 replies, has 2 voices, and was last updated by Hyun Supul 1 month ago.
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Home › Forums › ASE Support › Video component invisible
This topic contains 3 replies, has 2 voices, and was last updated by Hyun Supul 1 month ago.
Viewing 4 posts – 1 through 4 (of 4 total)
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Hello,
When I try to add a video component to my page, the audio plays but the video itself is not appearing. See here: http://texaslivingwaters.org/test-aesop-story-engine/
The video should be appearing below the “Hey hey hey” text.
I am not using one of your themes. Can you please help fix this ASE video component error?
Thank you!
Hi Lizzie,
Looking at the page, you have a Javascript error on the page which is preventing the Video Component from showing correctly. And this error seems to be coming from another widget or codes separate from Aesop. I will try to see if I can improve Aesop so the video loads correctly even when there is an error on the page. But you may want to see if you can address the JS errors on your site. Video should load correctly if you fix the JS errors.
Thank you for your quick response. Do you have advice for how I can check to see which JS code is creating an error?
Hi Lizzie please refer to this page
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
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