Hi Janet.

I have added a comment with HTML code on my test site using Jorgen. The comment HTML appears properly on my test site (see https://aesop.simplemama.com/hurts-so-good/).

Could you please provide me with a link to one of your posts so I can take a look?

Thanks!

Hi Janet. Thanks for the link!

First, my apologies for my original reply. I thought you were referring to the comments section.

Now that I’ve visited your site, I do see that the text is all together. When viewing the source code of your website, it looks like this is how you’ve typed it in WordPress. For example, between the black text and the blue text, there are no new paragraphs for line breaks. It is simply blue text after black text.

I’m not sure what you’re trying to do here. If you want to put the blue text on a new line, simply use the “Visual” tab in WordPress and hit the enter key to put the quote in a new paragraph (and please do not take offense to this if you know how to do this; only trying to help!).

If there’s something specific that you’re trying to do and it’s not working, please let me know what I should look at specifically and we’ll go from there. Also, if you can provide a screenshot of your post editor in the WordPress admin (of example text that doesn’t look right), that would help also!

Thanks for your reply Janet. Would you mind disabling any plugins that are currently active (besides Aesop), and try to see if the issue continues?

Bizarre behavior is usually due to faulty plugins. Hopefully I can help figure it out!

Hi Janet. Would it be possible for you to create a short screencapture video of the issue so I can see what you’re doing exactly? You can use a free program called Jing to do this video (http://www.techsmith.com/download/jing/). When you’re done, simple choose the Share option and upload it to Screencast and provide me with the URL. Thanks!

Hi Janet.

The reason I am asking for a screencapture/video is because I can go back and edit posts and everything is fine for me. So being able to see what happens first hand would be extremely helpful.

The comments do work fine in Jorgen. Are you not seeing them on your site?

Hi Janet. You should never ever edit core theme or plugin files as even the slightest error will lock you out of your site. What you will need to do is download a fresh copy of Jorgen, copy the functions.php file and paste it in the proper location (/wp-content/themes/jorgen/) via FTP overwriting the file that was edited.

When writing PHP code to use with a theme, I recommend using a plugin like Code Snippets to save your PHP (https://wordpress.org/plugins/code-snippets/). Using this plugin, your PHP code will be safe and will not be overwritten with Aesop updates.

Hi Janet. I see the source code for Google Analytics in your site, so Aesop Social is definitely adding what it’s supposed to:

<!-- Aesop Social Addon | Google Analytics Tracking -->
<script>
	(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
	(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
	m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
	})(window,document,'script','//www.google-analytics.com/analytics.js','ga');

	ga('create', 'UA-54287959-1', 'http://www.globaleducationproject.org');
	ga('send', 'pageview');

</script>

Be sure you have done everything you need to do in Google Analytics and Google Webmaster Tools to claim your site and activate the tracking.

Regarding WP Side Comments, the information you need to get it working properly is in your owner’s manual. If you need a new copy, you can download it from your Aesop account. 🙂

Thank you for sharing your site with us! I have shared it with the team. We’re so glad you chose Aesop to build your website!

Also, please let me know if at any time you feel this topic can be resolved (I also believe you can mark it as resolved yourself if you want!).

Hi Janet. You have a lot of topics here so I’ll try to address them one by one.

Google Analytics: The code is appearing in your header as it should. You need to make sure your site is (1) registered AND verified with Google Analytics; (2) Registered and verified with Google Webmaster tools.

Owner’s manual: You can download a copy at any time in your Aesop account (http://aesopstoryengine.com/account/).

WP Side comments: The owner’s manual tells you exactly what you need to add to the WP Side comments plugin settings in order to get this working.

Back-up plugin: We don’t offer a back-up plugin so I’m not sure what you’re referring to here.

Social icons: Be sure Aesop Social is (1) activated; and (2) social links set in WP -> Appearance -> Customize -> Aesop Social. Next, be sure “enable front page header” is checked in Jorgen options at WP -> Appearance -> Customize -> Jorgen Options. The icons will appear on your home (grid) page.

Janet,

Everything looks good with my testing on mobile. It sounds like you found out the issue. The forwarding works well without issues too, just to let you know.

Let us know if you need any more help.

So, it appears like https://TheFinnishWay.org is not showing up correctly, but https://globaleducationproject.org is. Earlier, when you only had https://TheFinnishWay.org forwarding to (no masking) https://globaleducationproject.org everything showed up fine.

You might want to check in with Network Solutions on this as they are your Registrar.

Let us know how you go about.

Would you open up a new thread if you have any more questions? It will help other users with similar problems to find solutions. Thanks.

• This reply was modified 6 years, 11 months ago by Michael Beil.