Home Forums ASE Support Page goes blank in mobile

This topic is: resolved
Viewing 7 posts – 1 through 7 (of 7 total)
  • Author

    Posts

  • #1453

    Reply

    Rob McClellan

    Participant

    Team Aesop,

    I’m running Aesop (latest 1.0.5) and the Genji theme at https://stories.thedigitalcomic.com along with a child theme called Genji-ThirdScribe. It’s on a multisite install with BuddyPress.

    The site works perfectly in desktop, but when viewed in mobile, it is just a blank white page. When I deactivate Aesop the theme (Genji and Genji-TS) are perfect in mobile. When activated, white screen. I deactivated EVERY plugin in the entire network, except buddypress and Aesop, and still got the blank white page.

    However, when I select “Request Deskptop Version” in my mobile browser, everything works perfectly again, exactly as it should look. Despite the desktop request in the browser, every story element is perfectly formatted for mobile and works exactly as advertised.

    What’s going on?

    • This topic was modified 6 years, 11 months ago by Rob McClellan.

    #1461

    Reply

    Nick Haskins

    Keymaster

    Hey Rob!
    Happy to help out. I just visited aesopthemes.com/genji on my iPhone without any errors. This leads me to believe that it’s either a plugin or something on your site that’s not correct.

    I also just visited your link above on iPhone, and it loads perfectly for me. What mobile device are you using? Also, a white screen means php error, so if you can see whats in your servers logs that would help find out what’s causing the issue.

    • This reply was modified 6 years, 11 months ago by Nick Haskins.

    #1463

    Reply

    Nick Haskins

    Keymaster

    Actually Rob on second thought, I’ve already figured out the issue and have patched it for 1.0.6. The fix is here:

    https://github.com/bearded-avenger/aesop-core/commit/42aefcad209124c5042c0b5e0806c4200f8b8cf2

    This is only affecting Android users. Luckily with the new Chrome dev tools we can easily “switch” to a device so I was able to replicate it easily here.

    #1464

    Reply

    Rob McClellan

    Participant

    Excellent! Thanks and I suppose I should have been more specific about my device. I guess I figured if it affected two of my devices (phone and tablet, both Android) it must have been affecting all of them.

    When will 1.0.6 be ready? I’m due to launch this site on the evening of the 21st (4 days from now).

    #1465

    Reply

    Nick Haskins

    Keymaster

    1.0.6 likely won’t be out for another 2 weeks or so (we just updated a few days ago). This change is pretty easy if you’d like to do it on your own.

    1. Open up this file on your computer : aesop-story-engine/public/includes/browserclasses.php

    2. replace the contents of that file, with the contents of this file:
    https://github.com/bearded-avenger/aesop-core/blob/42aefcad209124c5042c0b5e0806c4200f8b8cf2/public/includes/browserclasses.php

    Make sure you get all the

    #1466

    Reply

    Rob McClellan

    Participant

    Thanks — I can handle that!

    #1467

    Reply

    Nick Haskins

    Keymaster

    Great! Let us know how you go about.

Viewing 7 posts – 1 through 7 (of 7 total)
Reply To: Page goes blank in mobile