Home Forums Product Support Novella Problem with components

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  • #4642
    Michael Meyer
    Participant

    Hi – I’ve just bought Novella and I’m using ASE for the first time. My problem is : I can add an editable components in WP editor, but then I just get the code in the preview and when published, like [aesop_image img= … etc ]. I must be missing something basic or doing all wrong! Help please. Thanks for considering my request.

    #4644
    Jenny @ Aesop
    Keymaster

    Hi Michael. Welcome to Aesop!

    Be sure you have activated the Aesop plugin in the Plugins menu. 🙂

    Also, please view our help docs at https://aesopstoryengine.com/help/

    Hope that helps!

    #4648
    Michael Meyer
    Participant

    Sure I said “basic”, but not that much basic 🙂 ASE is activated, the theme Novella is installed and activated, the license is also activated. Can’t find something helpful about my problem in the help docs

    #4741
    Jenny @ Aesop
    Keymaster

    Hi Michael. Thanks for your reply!

    Can you provide me with a link to your site or a specific post where you’re seeing the shortcode so I can take a look?

    #4958
    Jenny @ Aesop
    Keymaster

    Hi Michael. Please let me know if you still need help with this topic otherwise I’ll close it in a few days. Thanks!

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